Shipping

Dispatch

Orders are cold-packed and dispatched within 24 hours of payment confirming. You receive a tracking number by email the moment the parcel leaves us.

Cost

Free, worldwide, on every order and every package size.

Packaging

Discreet outer packaging with no indication of the contents. Lyophilised material travels with a cold pack; pens ship chilled.

Customs

We declare shipments accurately as research chemicals. Import duties and any local restrictions are the buyer’s responsibility — please check before ordering.

If something is wrong

Tell us within 14 days of delivery, quoting your order number and lot number, and we will make it right.